1. Introduction
Zep & Rae ("we," "our," or "the Service") is an AI-powered relationship coaching platform. This Privacy Policy explains how we collect, use, and protect your personal information when you use our Service.
2. Information We Collect
Account Information
- Email address (for authentication)
- Name (optional, for personalization)
- Gender and relationship details (for context)
Conversation Data
- Messages exchanged with our AI coach
- Session summaries and insights generated by the AI
- Onboarding responses about your relationship
Partner Connection Data
If you connect with a partner on our platform, we collect information from both accounts to provide our "bridge" coaching feature. This includes:
- Abstracted insights about communication patterns
- Shared relationship dynamics identified by AI
- Privacy preferences set by each partner
Technical Data
- Device type and browser information
- Usage patterns and feature interactions
- Error logs for troubleshooting
3. How We Use Your Information
- AI Coaching: Your conversations are processed by AI (Google Gemini) to provide personalized relationship guidance.
- Partner Insights: With your consent, we analyze patterns from both partners to help bridge understanding. You control what level of information is shared through privacy settings.
- Service Improvement: We analyze anonymized, aggregated data to improve our AI and features.
- Safety: We monitor for crisis indicators to provide appropriate resources when needed.
4. Partner Data Sharing
Our core feature involves helping partners understand each other. Here's how it works:
- Your conversations are private — your partner cannot read your chat transcripts.
- AI-generated insights may be shared — the AI may reference patterns or perspectives from your partner's sessions to help you understand each other better.
- You control the level — privacy settings let you choose between anonymous patterns only, paraphrased insights, or more transparent sharing.
5. Data Security
- Sensitive data is encrypted at rest using AES-256 encryption
- All connections use HTTPS/TLS encryption
- Access controls limit who can view your data
- We do not sell your personal information
6. Third-Party Services
We use Google's Gemini AI to process conversations. Your messages are sent to Google's API for AI processing. Google's use of this data is governed by their privacy policy and our data processing agreement with them.
7. Data Retention & Deletion
- Your data is retained while your account is active
- You may delete your account and all data from the Settings page
- Deletion requests are processed immediately
- Some anonymized data may be retained for analytics
8. Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Export your conversation history
- Withdraw consent for partner data sharing
9. Children's Privacy
Our Service is not intended for users under 18 years of age. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.
11. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at: privacy@zepnrae.com